Got Questions?
Frequently Asked
Are these fragrances 100% authentic?
Absolutely. Every fragrance in our collections is 100% genuine — sourced from authorized channels. You'll receive the exact same product sold at department stores, in original brand packaging.
How long does shipping take?
Orders are processed within 24h–72h. Delivery takes 5–10 business days after processing to the United States, United Kingdom, Canada, Australia and New Zealand. You'll receive tracking information via email.
What if a fragrance isn't right for me?
Our 30-Day Confidence Guarantee has you covered. Email us at primouroutlet@gmail.com with your order number and we'll arrange a replacement kit at no extra cost — you don't even need to send the original back.
Which collection should I choose?
Every collection is curated as a complete rotation — a fragrance for the workday, one for the evening, one for the moments in between. Open the collection page to see the exact fragrances, their notes and the occasion each one was picked for.
Is the packaging gift-ready?
Yes! Every collection arrives in premium packaging designed to impress. Whether it's for you or as a gift, the unboxing experience is part of what makes our collections special.