Track Your Order

Enter your tracking number

Your tracking number is in the shipping confirmation email we send the moment your parcel leaves our facility. Paste it below and we'll take you straight to the carrier's live status.

Still nothing?

If it has been more than 72 hours since your order and no tracking email arrived, check your spam folder first - then write to support@primouroutlet.com with your order number and we'll send it over. We answer every email, including on weekends.

• Customer support: support@primouroutlet.com
• Support hours: 24/7
• Average response time: 48 hours